Responsible Gaming

Responsible gaming is an extremely important part of our gaming business.  We are licensed as a casino software provider in many jurisdictions, so do everything we can to ensure our all our games are developed to the highest standards and to meet the requirements that are set by the regulators.

We specifically focus on player protection, security and above all else fairness for our players.  Although we at ReelNRG has no direct relationship with our players, our attitude towards responsible gaming remains a big part of business.  ReelNRG does it’s best to facilitate responsible gaming by ensuring that all our games are developed for players who are aged 18 years and above.  We provide our players with all the information they might need to understand the time spent, the amount wagered and the balance.   To ensure our players have a rewarding and safe experience, we give them options to set the following limits on their gameplay: a) Bet limits – players choose how many bets to place, or set wagering amounts per bet; b) Session time limits; so players can determine the duration of their gaming sessions and time periods between sessions.

The game-client also provides a reality check that informs players on the amount wagered and current balance and complies with requirement 13B of UK Gambling Commission Remote Technical Standards.

Game Security, Fairness and Accreditation:

ReelNRG's platform and games, including the random number generators (RNG) used to randomly produce the game results, are tested and certified by independent accredited test facilities (ATF). They verify that our products meet all the regulations, including player protection, fairness, and security, for the regulated markets in which we operate. Current ATFs include:

  • eCogra - Live Casino testing and certification

The self-control and self-protection tools which are available in the ReelNRG Storm RGS include:

  • Self-Exclusion - If any players are experiencing difficulties, controlling the amount of time or money they are spending on our games.  ReelNRG strongly encourages you to contact the online casino where you have registered the account and are playing our games, providing your username, in order to request temporary or permanent freezing of your account. The casino operator they can effectively prevent a self-excluded player from accessing ReelNRG games.
  • Play Limits: - ReelNRG has incorporated play limits into our software, which will provide messaging to the player to alert them of the overall bet and loss limits during any set period of time.
  • Reality Checks: -  Our Reality check feature will display in-game notifications to real-money players during game play. Game play is suspended when the check is displayed, and only resumed once the player has acknowledged the message. This functionality is enabled by default in most jurisdictions.